How to Begin the Search? Buy In from your law firm colleagues.
How to Begin Your Research for New Law Firm Software
Buying new law firm software for billing and accounting is something that most firms put off until the existing law firm financial software is on its last legs. Why? Three reasons:
- Selecting law firm accounting software can be painful and complex – lots of people need to have buy-in and there is not much guidance online. Who has time for that?
- You don’t believe that there’s a good solution out there. Why haven’t you heard of it?
- If and when you do find a good law firm software solution, how on earth will you be able to transfer the whole law firm to this new solution?
We wrote this law firm software guide for the people who have to select new financial software (timekeeping, billing, accounting and reporting) for mid-size law firms, which we define as firms with 5 to 50 lawyers. Many of you are law firm administrators or accounting managers, but you may be the managing partner, technology partner, partner who drew the short stick, outside accountant or bookkeeper or the IT manager. We hope this is useful for all of you. Let us know your thoughts if we missed something.
Introduction to LeanLaw
LeanLaw is a cloud-based, timekeeping, invoicing and reporting software that deeply integrates into QuickBooks Online, focused on mid-size law firms. A working lawyer founded LeanLaw and we have seen thousands of law firms go through the buying process. Following are the best practices we see on a daily basis. You will see our biases come through, but we figure you’re smart enough to make up your own mind.
Step 1: Understand What You Need
Start with people:
When you understand your users and their needs, they will feel seen and understood – this is crucial. Who needs to interact with the software? When you understand their roles, you can survey attorneys and support staff in your law firm. Here is a sample list of who needs buy-in:
- Timekeepers – associate attorneys, paralegals, etc. Those who just need to input time.
- Assistants – timekeeping for someone else. Maybe they proofread draft invoices.
- Billing staff – invoice creation and delivery; collections
- Accounting and/or Office Manager – create reports, manage billing staff, payroll.
- Partners – Input time, review pre-bills, review reports.
- Managing partners – Partners plus firm-wide reports
Not everyone is going to agree that you need new software. Usually, the people who have been using the status quo for most of their careers will be the ones who don’t want to change. Don’t let this stop you. You can find a work-around for those who oppose change.The rest of you can enjoy 21st Century law firm software. Aim to improve workflows for those who will get the greatest productivity gain.
Special Use Cases
Some of the attorneys in your firm may have clients with special use cases that affect decisions made about the software. Make sure you understand partner and client needs for:
- Client budgets
- Fixed fees
- Fee caps
- Special invoice formats
- Electronic invoicing and payment opportunities
Going deep on the needs of your users will help you differentiate must-have features versus nice-to-haves which you can work around if the feature is not available.
Map Out Workflows
What are the steps, who does what? We call these workflows. It’s the tasks you do on a daily basis. Sequence a few together and you get a workflow.
What are the current billing and accounting workflows for each user group you have defined? How do you map this? The goal is to document what you do so that you can assess how the new tool will accomplish the same tasks you’re doing today.
Think in the context of the life cycle of a client:
- How do you on-board the client?
- What data will you capture?
- Who keeps that data?
- How do you ask for trust money?
- How do you deposit and track the trust funds?
- How do you track time and expenses for this new client?
- How are invoices generated?
- Where will pre-bills be produced?
- Do you need paper or electronic review?
- How are invoices sent to the client?
- Can the client make an electronic payment?
- How is the payment received?
- If trust funds are used, how will they be applied?
When you understand who needs what, you can prioritize features and keep those in mind as you investigate new software.
Next — Part 2: Break it Down: Selecting law firm software based on options
In Part 2, we get into the nitty-gritty: practice management software or best-in-breed? Accounting Platform or Built-In? On-premise or cloud? So many elements to consider – which is why LeanLaw has taken pains to break it all down for you.
Make sure to check out part 2 and 3 of this series in buying software for your firm: